We're Here To Help 💙
Our dedicated customer care team is here to ensure your Collessence experience is nothing short of exceptional. Reach out anytime—we're always happy to help.
Customer Care ✨
Have a question about our premium beauty supplements? Our team is here to provide personalized support and guidance.
Need Help With Your Order? 📦
Track your package, update delivery details, or get assistance with your order. We're here to make your experience seamless.
Shipping & Delivery 🌍
Questions about shipping times, international delivery, or tracking? We'll provide all the details you need.
General Inquiries 💬
For product information, partnership opportunities, or any other questions, we'd love to hear from you.
Business Hours ⏰
Monday – Friday: 9:00 AM – 6:00 PM AEST Saturday – Sunday: Closed
Response Time: 24–48 business hours
Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order anytime by visiting our Track Your Order page or contacting us directly.
How do I track my package?
Simply use the tracking number provided in your shipping confirmation email. You can track your package through our website or the carrier's tracking portal.
What if I entered the wrong address?
Please contact us immediately at support@collessence.shop. If your order hasn't shipped yet, we'll update your address. If it's already in transit, we'll work with the carrier to redirect it.
How long does shipping take?
Standard shipping within the United States typically takes 8–15 business days depending on your location and carrier availability. International shipping times may vary based on destination and customs processing. Once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real time ✨
Do you offer international shipping?
Yes! We ship worldwide. Shipping times and costs vary by destination. All duties and taxes are calculated at checkout for a transparent experience.
What is your return policy?
We want you to love your Collessence products. If you're not completely satisfied, please contact us within 30 days of delivery to arrange a return or exchange. Visit our Returns & Refunds page for full details.